FAQs

Ordering online is simple and secure with us. From the shop section of our website, click on your selections to add them to your shopping basket. If a product is currently unavailable, email us at enquiry@snhoneyhouse.com or call us at 81819722 to check on availability. 

We accept Paypal. When you place an order, the payment information you provide is encrypted using security technology, then sent electronically and processed immediately. After ordering online, you will receive an email confirming your order.

You can either email us at enquiry@snhoneyhouse.com or call us at 81819722 to enquire.

Standard delivery will be within 2 to 3 working days. An additional charge of $15 will be imposed for same working day delivery (order received after 12pm is considered as a next day order).

Currently we do not provide overseas shipping if purchases are made through this E-Commerce system. However, this can be arranged via email order. Please email us at enquiry@snhoneyhouse.com or call us at 81819722 for any enquiries. 

Honey will never expire. Archaeologists have reported finding honey that is over 3,000 years old and still tastes as good as new. However, the quality of honey can be influenced by physical and chemical changes during storage, causing it to darken, harden, or crystallize over time. Thus, the 'Best Before' dates on honey buckets, indicating the honey's shelf life, may not be as crucial as initially thought.

Raw honey is honey that has never been through heating process prior to bottling.

Yes. But children below ages of 2 years old are not advised to consume Honey.

Honey should be stored at room temperature in a cool, dry place.

Yes. In the honey processing factory, stainless steel equipments are used to handle honey. Consumers just have to make sure that the stainless steel spoon is dry without rust or cracks that might expose the rust that lead to reaction on the honey.

Honey can be dissolved in water at either room temperature or warm water not exceeding 40°C.

Yes, Honey House offers customized gift hampers for various occasions, ranging from weddings and Teacher's Day to Valentine's Day or even for visiting a patient. Please feel free to email us at enquiry@snhoneyhouse.com or call us at81819722 for any inquiries regarding the budget of the gift hamper.

Yes. Please email us at enquiry@snhoneyhouse.com or call us at 81819722 for any enquiries with regards to bulk prices. 

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